On October 13, Ledger asked resellers and distributors in six Southeast Asian countries and Hong Kong to suspend sales of its hardware wallets and remove products from shelves while an investigation continues.
The company’s October 13 update names Indonesia, Singapore, Thailand, the Philippines, Vietnam, Malaysia and Hong Kong. The request covers regional reseller and distributor channels. The statement does not announce a worldwide sales suspension or give a date for sales to resume.
The immediate change is the breadth of that request. Cointelegraph reported that Ledger had previously asked CryptoBilis, a reseller operating in Southeast Asia, to stop sales and shipments. The latest statement extends the sales-pause request beyond that named reseller to the listed markets.
Ledger’s new statement says investigators are still determining who altered devices and where in the distribution chain that happened. It says the Ledger Donjon team will analyze devices it receives and that customer support will respond through the company’s official channel.
For retailers and distributors, the announced action concerns saleable inventory: pause sales and take products off shelves. For readers following the story, the country list describes the requested distribution response. It is not a list establishing that every device sold in those places was affected.
The update also leaves the implementation status separate from the request itself. It does not provide a retailer-by-retailer account of compliance, a reopening schedule or a final determination of where the devices were altered. Those questions remain distinct from the confirmed announcement that Ledger is seeking a broader regional pause.