# Swiss Bitcoin Pay announced server shutdown after suspected unauthorized access

Canonical: https://chainincident.com/news/070f5699-1043-4c1a-bc8c-e69749ac3643
Published: 2026-09-14T21:09:09.373Z
Publisher: Chain Incident

The company said it was investigating possible access to internal systems and customer email addresses.

Swiss Bitcoin Pay said on 14 September that it was temporarily shutting down its servers after a malicious user appeared to have accessed its internal systems. The company described the shutdown as a precaution while it investigated and secured its infrastructure. [Company statement](https://x.com/SwissBitcoinPay/status/2099473448162488618).

The disclosure also identified customer email addresses among the information that may have been accessed. Its language was preliminary: the company described suspected access while its investigation was underway.

The announcement brings two separate concerns into view: disruption to the service and possible exposure of customer information. The potential email exposure described in the statement does not, by itself, establish control of customers' wallets or a financial loss.

A subsequent company update would be needed to establish the investigation's findings and a confirmed restoration timeline. This report describes the shutdown announcement; it does not establish whether the service is currently available.

## Sources

- [Statement on suspected unauthorized access and precautionary server shutdown](https://x.com/SwissBitcoinPay/status/2099473448162488618) — Swiss Bitcoin Pay

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