Swiss Bitcoin Pay said on 14 September that it was temporarily shutting down its servers after a malicious user appeared to have accessed its internal systems. The company described the shutdown as a precaution while it investigated and secured its infrastructure. Company statement.
The disclosure also identified customer email addresses among the information that may have been accessed. Its language was preliminary: the company described suspected access while its investigation was underway.
The announcement brings two separate concerns into view: disruption to the service and possible exposure of customer information. The potential email exposure described in the statement does not, by itself, establish control of customers' wallets or a financial loss.
A subsequent company update would be needed to establish the investigation's findings and a confirmed restoration timeline. This report describes the shutdown announcement; it does not establish whether the service is currently available.